FAQ

Answers to Frequently Asked Questions

RoofSnap FAQ

What is RoofSnap?

RoofSnap is measuring and estimating software and a roof measurement service provider. Our company was founded to make roofers’ lives easier.

Who uses RoofSnap?

RoofSnap is a good fit for any roofing professional who needs a fast and affordable solution for obtaining measurements and estimates and standardizing their company’s workflow.

How is RoofSnap different?

RoofSnap stands out by offering users the best of both worlds. You can draw your own measurements using RoofSnap’s easy and accurate measurement tools or order your measurements done for you by our SketchOS service.

Do I need a subscription to use RoofSnap?

Non-subscribers can order roof measurements on a pay-as-you-go basis. However, subscribers save on every measurement order and have access to RoofSnap’s draw-it-yourself and estimating tools.

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How accurate are RoofSnap's measurements?

When draw-it-yourself (DIY) measurement diagrams are drawn correctly, RoofSnap’s measurements are within a 1%-3% margin of error of the actual roof measurements, which is the industry standard margin of error for measurements taken from aerial imagery.

If you place a roof measurement order, your measurement diagram is completed by our Sketch Techs who are expertly trained. Every measurement order is subjected to a quality review process to ensure accuracy.

Where does RoofSnap's imagery come from?

RoofSnap has multiple imagery partners included in the platform. Some are used for project location and mapping purposes. Others are used for measurements. If you have access to imagery from other sources, you can import it for use in your RoofSnap projects.

Do I need to take any on-site measurements to use RoofSnap?

RoofSnap provides accurate scale for all integrated aerial and satellite imagery sources. If you import a drone image, you will need to provide one (1) on-site scale measurement.

Do I need to do any calculations to use RoofSnap?

RoofSnap handles all the calculations necessary for your roof measurements and your included summary documents.

How long does it take to measure a roof using RoofSnap's DIY Tools?

RoofSnap’s software makes drawing and labeling a roof’s measurements simple. Simple roofs can take less than 2 minutes. Large or complex roofs can take 10 to 15 minutes. Most residential roofs take about 5 minutes.

What is the turnaround time for roof measurement reports when ordering from our measurement service?

  • After entering the property address, our trained technicians measure the property using remote aerial imagery.
  • Within 2-4 hours, you’ll receive an email with a downloadable link to your measurement order report.
  • If you choose the rush order option, you’ll receive your report in 30 minutes or less.*
  • Orders are processed during our standard business hours: Mon-Fri: 9 AM-7 PM; Sat: 9 AM-5 PM ET.
    *Average rush order turnaround: 30 minutes. Reports for commercial roofs or roofs larger than 50 squares are guaranteed in 60 minutes.

Where can I get the RoofSnap App?

RoofSnap’s mobile apps are available for download in Apple’s App Store and the Google Play Store. While the apps are free to install, a RoofSnap account is necessary to log in.

Does RoofSnap work offline?

No. An internet connection is required to use RoofSnap’s mobile and web apps.

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