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RoofSnap FAQ's


Please click the below headings to view questions.

   General Questions

How much does it cost to use RoofSnap?

RoofSnap costs $99 per month per user but we also have annual plans for multiple users with big discounts. Check out our Pricing Page

How accurate are RoofSnap measurements?

When drawn correctly, RoofSnap measurements are within 2% of the actual roof. RoofSnap is more accurate than other aerial measurement providers that we’ve tested. It is more accurate than measurements calculated the old fashioned way, especially for complicated and steep roofs.

Do I need to take any measurements when using RoofSnap?



RoofSnap calculates all measurements automatically from the drawing you create. Even pitch can be measured in RoofSnap for areas that have Google Streetview or Apple 3D coverage. Pitch must be labeled for each roof section. Many RoofSnap users will also use an inclometer app to verify pitch when onsite. If you are importing and using a drone image with RoofSnap, you will need to take one physical measurement of an eave edge in order to set the scale for that image in RoofSnap.

Do I need to do any calculations when using RoofSnap?

No. RoofSnap will accurately calculate all roof measurements.

How long does it take to complete a roof drawing and create a report?



Within a short period of time, most people can draw a 50 SQ roof in 5-7 minutes. Simple roofs can be completed in less than 2 minutes. 100+ SQ complicated roofs can take 10-15 minutes.

Can I get help with a RoofSnap project?

Sure! If you need help with a specific project, just email us at support@roofsnap.com or call us during business hours at (877) 766-3762.

   iOS Questions

How do you start a project?

iPad

iPhone

On the main screen after logging in, tap on the green tile that says, “Start New Project.”

Which of the image options should I choose for sketching the roof?



You should choose an image that is not distorted, positioned directly over the center of the roof, and unobstructed by leaves on the trees. Nearmap, where available, will usually be the best option.

How do you import drone imagery?



Watch this video!

How do you draw lines and complete roof drawings?

iPad

iPhone

Draw with one finger and tap with a second finger to start and stop drawing each line.

How do I reset my password?



Reset your password online by clicking HERE hyperlink(roofsnap.com/account/login) and click on the orange FORGOTTEN PASSWORD button. Enter your email address and click on RESET PASSWORD. Follow the instructions in the email to complete your password reset.

How do I keep my roof drawings straight and neat?



Use 90 MODE!

What do I do about slow syncing?



Run a speed test to make sure that you have a good Internet connection.

How do I draw more complicated roofs with dormers and overhangs?



Draw roof sections of different elevations separately and do not connect edge lines between different overlapping roof sections except where valleys and step walls actually connect these areas. RoofSnap will calculate overhangs and other overlapping roof sections. Label the roof sections of any dormer in Facets Mode and RoofSnap will correctly subtract out the area beneath the dormer from the larger roof section.

How do you delete a line?



Tap on the Undo button or press and hold on a line while in Edges Mode. This will open a menu where you can delete that line. You can also delete all lines from the drawer menu in Edges Mode.

How to I straighten or move lines that I have already drawn?



In Draw Mode, hover the drawing cursor over any point and then reposition that point. This works at the ends of lines or where any lines meet at a joint.

How do I measure pitch in RoofSnap for gables?



You can measure pitch while in Google Streetview and Apple 3D imagery, where available.

How do I measure pitch in RoofSnap for hipped roofs?



Pitch can be measured on hipped roofs in Apple 3D imagery. Check out this video tutorial.

How can I see the roof from different angles?



While in the Sketch screen, tap on the NESW buttons to access Bing Birds Eye images or open Apple 3D imagery or Google Streetview by tapping on one of the icons in the bottom right corner.

How do I adjust the measurements?



Go to the Measurements Tab within the project. Adjust the Waste Percentage as needed. You can also turn off the Capture Data from RoofSnap in the bottom right corner and then change the measurements.

How do I get the measurements into a PDF so I can email it?

iPad

iPhone

Generate a Sketch Report in the Documents Tab of the project.

How do I create an estimate?

iPad

iPhone

Add items to the Estimate Items Tab and then generate a new Estimate in the Documents Tab of the project.

What are facet labels and when do I use them?



Apply facet labels to add pitch to the roof sections, label dormer roof sections, label 2 story roof sections, label 2 layer roof sections, label low slope roof sections, or remove roof sections from the surface area total.

Can I use RoofSnap as an inspection tool, adding photos and notes?



Watch this video!

How do I label the lines of my roof sketch?

iPad

iPhone

Apply line labels to each yellow line of the drawing. Select the line label from the drawer menu in Edges Mode. Then, apply the line label by tapping on the line.

What are sub-line labels and when do I use them?



Sub-line labels can be added to line labels for each line. Items like Ice and Water Shield and Ridge Vent can be added as sub-line labels. In Edges Mode, tap on a line label and then tap on that label a second time to dive into the available sub-line labels for each line label.

How do I change the status of a project in RoofSnap?



In the Details Tab of the project, tap on the Edit button in the top right corner. Then, tap on the Status label and a menu window will appear. Tap on the desired status and then tap on Done in the top right corner.

How do I add groups of roofing items into my estimate all at once?



Create a template and load a pre-selected set of items instead of adding one item at a time.

How do I change an existing estimate?



You can always delete existing estimate items and add new items. When you make a change to the estimate items, you will need to generate a new revision of the Estimate PDF in the Documents Tab of the project.

How do I add accessory items like pipe boots and vents to my project?



Accessory items are added as pins when you are in the Sketch. Tap on the Pins Mode icon and add one pin for each accessory item.

How do I delete pins from my roof sketch?



Press and hold on any pin for about a second and a menu will appear where you can delete the pin or delete all pins.

How do I manage other users and their projects?



Admins can see and edit other users’ projects. Change to a different user by tapping on the name of the user under Current User on the main menu screen.

How do I add custom notes on various documents in RoofSnap?



Notes can be added to various documents by tapping on the Notes Tab within a project. General notes, contract notes, delivery notes, and installation notes can be created separately from each other by tapping and highlighting the corresponding tab.

How do I electronically sign a contract document?



In the Documents Tab, tap on Capture Signature to the right of Contract.

How do I electronically sign a pre-start checklist document?



In the Documents Tab, tap on Capture Signature to the right of Pre-start Checklist.

   Android Questions

I keep forgetting my password. Can RoofSnap help?



RoofSnap on Android has a show password switch on the login screen. If you have trouble remembering your password, turn on show your password.

How do I start a new project?



On Android, start a new project by tapping on the plus button in the bottom right corner.

Which image should I choose to sketch the roof?



You can choose a high-resolution Nearmap image for $5 or use the Google Satellite image for no additional charge. You can also upload your own drone or blueprint image to measure from as well.

How do you draw lines and complete roof drawings?



In Draw Mode, place one finger on the screen to set the cursor. Tap the screen with a different finger to start and stop each line, dragging your first finger across the screen to create the line.

How do I make the drawing straight and delete lines in my roof sketch?



Sketch the roof using 90 MODE.

How do I label the lines of my roof sketch?



In Edges Mode, tap on the desired line label from the drawer menu and then tap on the desired line to apply the label.

How do I label pitch and other facet details?



In Facets Mode, apply pitch values or other facet labels by tapping on the desired label in the menu drawer and then tap on the roof section to apply the label.

How do I create a measurement report PDF?



Tap on the Documents card within a project and then tap on CREATE SKETCH REPORT in the upper right corner.

Can I access training videos within the RoofSnap app?



Yes, you can. Tap on Training Videos in the Main Menu screen.

How do I order roof measurements that I do not have to sketch myself?



Tap on SketchOS from the Main Menu screen. Login to your RoofSnap account in the browser. Place an order for a SketchOS.

How do I receive a SketchOS and make modifications to the sketch?



Once you get an email letting you know that the SketchOS is complete, open RoofSnap on Android and tap on the Projects tab in the Main Menu screen. Drag down on the screen over the list of projects to actuate a refresh. The SketchOS project will appear in the projects list.

Can I demo RoofSnap without starting a free 14 day trial?



Try out RoofSnap in Demo Mode.

   SketchOS Questions

How do I get measurements without having to draw it myself?



Order a SketchOS at roofsnap.com by logging into your account and going to the SketchOS tab. You must be a subscriber to order a SketchOS.

How do I order a SketchOS



Login at roofsnap.com and go to the SketchOS tab of the website. From there, place an order by clicking on Request New Order.

   Admin Questions

How do I sign up for a free 14 day trial?



Go here

How do I update my payment method online?



Login to your account at roofsnap.com and click on the My Account tab. Then, click on the Update Payment button in the middle of the screen.

How do I schedule free online training?



Login to your account at roofsnap.com and click on the My Account tab. Then, click on one of the Book a 1-hour Training Session buttons at the bottom of the screen.

How do I add more users to my account?



Login to your account at roofsnap.com and click on the My Account tab. Then, click on the Users tab on the left menu bar and click on the green Add User button near the top of the page.

How do I setup my first RoofSnap office along with my company logo?



Watch this video!

How do I customize my contract in RoofSnap?



Watch this video!

How do I customize my pre-start checklist?



Watch this video!

How do I modify what information appears on my documents?



Watch this video!

How do I add a PDF of my pitch book, other PDFs, and website links to RoofSnap?



Watch this video!

How do I differentiate between the different trades my company performs within RoofSnap?



Watch this video!

How do I manage my labor and materials in RoofSnap?

Shingles

Accessory Items

Services and Labor

Watch this video!

How do my estimate items auto-calculate the correct quantity and price?



Watch this video!


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